Refunds

Credit lasts 12 months

Credit you buy is valid for 12 months from your most recent top-up. Each top-up restarts the 12 months for your whole balance, so credit you keep using does not lapse. Credit still unspent 12 months after your last top-up expires.

Credit is not refundable

Credit is not refundable, and it cannot be exchanged for cash or moved to another account, except where the Australian Consumer Law says we must refund it. Top-ups start at US$5, so buy what you expect to use.

Something wrong with a payment?

Email info@wisgen.ai from the address on the account and tell us what happened — a charge you do not recognise, or a top-up taken twice. We act on it within five business days.

Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. If something we sold you is faulty or is not as we described it, those rights apply whatever this page says.

When the law entitles you to a refund, we refund it to the card you paid with. Your bank or card issuer may take a few days longer to show it on your statement.

Before you charge it back

If something is wrong with a payment, write to us first — we would rather fix it in a day than argue with a bank for a month. A chargeback freezes the account while the bank works through it, which helps neither of us.

The full terms are on the Terms of Service page, and what we do with your data is on the Privacy Policy page.