Safety
Last updated 20 October 2026
If someone is in immediate danger, call 000 in Australia, or your local emergency number, before anything else.
How StoryRoom keeps things safe
StoryRoom is a private notebook. Your stories are visible only to your own account, and nothing is published. We do not read or scan anyone's stories. Instead, anyone who sees something that should not be here can report it, and we act on every report.
What is not allowed is listed in our Terms of Service — including child sexual abuse material in any form, written descriptions included, and terrorist material.
How to report something
- In the app: open the item and choose Report a problem, or use the report form at the top of the app if your report is not about one item.
- Without an account: email info@wisgen.ai. Tell us what you saw and how we can find it (for example the account's email address). Please do not attach or forward the material itself.
What happens next
- The reported item is hidden straight away, from everyone. Nobody at StoryRoom opens or reads it.
- We acknowledge your report, look at what it tells us, and may suspend the account while we do.
- If a report gives us reasonable grounds to believe an item is child sexual abuse material or terrorist material, we report it to the police — in Australia, the Australian Centre to Counter Child Exploitation (ACCCE), led by the Australian Federal Police — and keep the item stored in case they lawfully ask for it. Then we remove it.
- We tell you what we did, as far as we are able to.
You can also report child sexual exploitation directly to the ACCCE at accce.gov.au/report.
Complaints
If you are unhappy with how we handled a report, or with anything else about StoryRoom's safety, email info@wisgen.ai. We acknowledge every complaint, look into it, and tell you the outcome. If an account of yours was suspended and you think that was a mistake, write to the same address and we will look at it again.
The eSafety Commissioner
The eSafety Commissioner is Australia's independent regulator for online safety. eSafety can help with serious online abuse, image-based abuse and illegal or restricted online content, and can take complaints about how an online service has met its obligations.
If you have complained to us and are not satisfied with the outcome, you can complain to eSafety at esafety.gov.au/report. More about eSafety: esafety.gov.au.